Reduce Costs

When businesses learn what drives customer satisfaction at each point in the customer journey through Voice of the Customer, they can better more efficient decisions that both benefit customers and reduce operational costs.

Bupa Global

Bupa Global is a private healthcare provider to UK expatriates around the globe, with over 1.2 million medical providers. The organization runs a comprehensive Voice of the Customer program, built in close collaboration with the Confirmit team, that covers multiple touchpoints along the entire customer lifecycle. It comprises multiple, sophisticated survey sets that gather feedback at varying frequencies to measuring a range of KPIs including overall satisfaction and NPS.

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Erie Insurance

Erie Insurance is one of the largest property, home and auto insurers in the US, with five million policies in force. Treating the customer right has been at the heart of ERIE’s business for over 90 years. Today, its Customer Experience program is pivotal in driving and reinforcing a mindset of end-to-end customer feedback to inform ERIE’s ‘way of doing business’.

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Wyndham Destinations Asia Pacific

Wyndham Destinations Asia Pacific, is the region’s largest vacation ownership business. It has a network of 34 resorts across Australia, New Zealand, Fiji, Indonesia and Thailand, with over 57, 000 owners enjoying Wyndham Vacation Ownership through the WorldMark South Pacific Club.

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What is Voice of the Customer?

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Customer Experience Management