Increase Revenue

Through Voice of the Customer, businesses are able to communicate with their customers in real time and quickly act on customer feedback. This creates a positive customer experience that leads to repeat business from loyal customers and increased revenue.

HMS

HMS advances the US healthcare system by helping payers and other at-risk entities reduce costs, improve health outcomes and deliver exceptional member experiences to over 100 million US healthcare consumers. HMS runs a comprehensive Voice of the Customer program to track those experiences and drive product satisfaction, value, brand reputation and loyalty, and strengthen relationship management.

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Virgin Money

Virgin Money is a UK-based financial services company providing a range of banking, protection and investment products to 3.4 million customers across the UK. With 73 stores and eight lounges throughout the UK and over 3,000 employees, Virgin Money uses a strategic Voice of the Customer program to gather actionable insight across all products, channels and at key customer life stages.

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AIG Travel

AIG Travel, Inc. is a worldwide leader in travel insurance and global assistance. Its Travel Guard® portfolio of travel insurance and travel‐related services are marketed to leisure and business travels around the world. As a service organization that prides itself on helping its customers, AIG Travel utilizes the Voice of the Customer program to measure the experience for direct purchasers of travel insurance policies.

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What is Voice of the Customer?

Stories
Increase Revenue
Reduce Cost
Drive Culture Change

Resources
Customer Success
Customer Satisfaction Metrics
Customer Retention
Customer Experience Management