Drive Culture Change

The most successful Voice of the Customer programs are ones that not only improve the customer's experience, but also drive cultural change within the organization. The best VoC experts know how to deliver customer insight to the right people and foster the development of a customer centric culture.

Philadelphia Insurance Companies

Philadelphia Insurance Companies (PHLY) designs, markets, and underwrites commercial property/casualty and professional liability insurance products for niche markets. It reaches customers through multiple distribution channels and has 53 offices in 13 strategic regions throughout the US. PHLY runs a highly focused, multi-touchpoint Voice of the Customer program that supports the organization’s efforts to continuously review and refine business processes to improve efficiency and Ease of Doing Business.

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Siemens Building Technologies

Siemens Building Technologies Division is a market leader for safe and secure, energy-efficient and environment-friendly buildings and infrastructures. As a technology partner, service provider, system integrator and product vendor, the organization is committed to continually improving the quality, support and services its customers require.

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Cognita

Cognita is a worldwide group of some 70 schools in Europe, Latin America and South-East Asia. It employs over 7,000 staff in the care and education of more than 40,000 pupils. To help maintain its standards of excellence, Cognita captures actionable feedback on a regular basis through a unique combination of Voice of the Customer (parent), Voice of the Employee and Voice of the Student initiatives.

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